Error: reCaptcha: Invalid public key - when saving Sites and Settings

When saving an item under Administration>Sites & Settings, you receive the following error:

The following error(s) must be corrected before continuing:
reCaptcha: Invalid public key.

This has been resolved for BBIS in BBIS 4.0 SP16 Hotfix 1615.

After initially configuring reCAPTCHA or after updating the keys, navigate to a donation form page while not logged into the site to verify that reCAPTCHA is working as expected on the form. If the reCAPTCHA challenge displays an error message on the form, verify the public and private keys are correct. 


This has been resolved for BBNC in BBNC 7.1 SP3 Patch 3.

Also, ensure your NetCommunity username is not prepopulated into the reCapatcha Public Key field:

  1. From Administration>Sites & Settings, scroll to the reCaptcha section
  2. Review the Public Key field - if your username is prepopulated, remove it
  3. Click Save at the top of the screen
If the username is not prepopulating


 Blackbaud Internet Solutions
 4.0 SP16 Hotfix 1615

Was this article helpful?