After installing Service Pack 10, when clicking the additional information link on any email messages, the server error: "Server Error in '/' Application XML parsing: line 65, character 55, illegal xml character" occurs.
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
Log into BBIS
Click the statistic icon next to an email(The icon with a bar graph on it)
Click Additional Information and Server Error appears