How to Re-Send E-Receipts for Online Express Transactions

I need to resend a receipt to a donor from an Online Express Transaction.
1. Click on the Online Express plugin in the navigation bar
2. Click Donations
3. Click View Transaction History
4. In the window that appears, search for the transaction
In the right-hand column, there is a hyperlink that says "Send thank you email again"; click this hyperlink
6. In the window that appears, confirm the email address is correct and update the email address as needed
7. Click Send


 

Environment

 Blackbaud Online Express

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.