- It may take up to 60 minutes for media files added in the database view to appear in the web view, and none over 100MB appear. Confirm that the file size is under 100MB and wait until these are synced.
- Is the Media file attached to a Proposal? If so, the corresponding Attachment in web view will be listed on the Attachments tile of the Opportunity record in the web view.
- If the document is a PDF, confirm the file type of the Media not appearing in NXT - Is this a compatible version of Adobe Acrobat?
- Adobe Acrobat 11 is not supported and these documents cannot be converted from the database view into the NXT web view
- Most file types are allowed except .exe (executable) files
Connect and collaborate with fellow Blackbaud users.