When viewing an email sent from Blackbaud NetCommunity in Microsft Outlook, you may notice an alert message: "This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing"
This alert is entirely unique to your organization's mail network.
At times, this alert can be resolved by adding an SPF Record (Sender Policy Framework) entry to your DNS (Domain Name System) records.
Additionally, having an SPF record set up on your domain can help to prevent emails from being identified as SPAM.
Configuring DNS records are not supported by Blackbaud, as different providers have unique means in updating DNS records. Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.