A user may log in and see that a previously installed custom font is intermittently missing when working in their application.
A font that I usually see is not in the drop down? Why is my usual font missing in the font list in Blackbaud Hosting Services?
Currently Blackbaud is conducting a review of all third party fonts to determine their suitability for installation in our environment. During this time, we are postponing the installation of any new fonts and previously available fonts may be removed if Blackbaud determines such fonts are not suitable for deployment in Blackbaud’s environment, whether for technical, legal, or other reasons.
If you do not see a previously available font in the drop-down within your Blackbaud Hosting Services application then such font has been removed from Blackbaud’s environment.
Alternative steps for selecting a font: 1. In your hosted application, select a different font available in the drop-down. 2. Export the file to your local computer and update the font there as needed.