- In the database currently open for this application, select File > Exit & Sign Out.
- If you do not have a current session already open there may be an unresponsive session, manually log off a frozen or unresponsive Citrix session.
- Navigate to the Blackbaud Hosting Services webportal.
- Click on the application icon again to receive the prompt to select a different database.
Connect and collaborate with fellow Blackbaud users.