Error: You have not chosen to trust "/C=US/ST=/L=O=Equifax/OU=Equifax Secure Certificate Authority/CN=", the issuer of the server's security certificate. Contact your help desk - when launching a hosted application using Citrix Receiver 12.5 for Mac

You may receive the Error "You have not chosen to trust "/C=US/ST=/L=O=Equifax/OU=Equifax Secure Certificate Authority/CN=", the issuer of the server's security certificate. Contact your help desk for assistance," when launching applications in Blackbaud Hosting Services and using Citrix Receiver 12.5 for Mac computers..  This may happen after Blackbaud has renewed the server security certificates for Blackbaud Hosting Services, or if there is no server security certificate included with your Citrix Receiver.

Users running OS X 10.12.5 may see this error in conjunction with Error: SSL error 61: You have not chosen to trust GeoTrust SSL CA, the issuer of this server's security certificate.
Uninstall Citrix Receiver 12.5 and install Citrix 12.4.  The uninstaller and installer package file can be found here: Citrix Version 12.4 for Mac

Impacted users will need to use the native browser Safari coupled with Citrix version 12.4, the browser can be configured following these steps:
 

Apple Safari

Safari is not officially supported by Blackbaud.  Users have had success with the following settings: 

Allow Safari to run plugins for Citrix Receiver and the Blackbaud Hosting Services website by following the steps in this Apple Support article: Safari: About Internet Plugin Management (https://support.apple.com/en-us/HT202819)

 

Disable the Pop-up blocker and allow plugins (Safari only allows it to be disabled for all sites):

  1. From Safari, Preferences, click Security
  2. Turn off “Block pop-up windows”. 
Turn the Citrix Plugin default to 'On'
  1. From Safari> Preferences> Security, select 'Plugin Options'
  2. Under Citrix Receiver, change 'Ask' to 'On'
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.

 

Environment

 Chrome;Firefox
 Apple Macintosh computers running Citrix Receiver 12.5

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