The Raiser's Edge takes a long time to load the gift tab for one constituent

The Raiser's Edge takes a really long time to open one specific constituent's gift tab.  All others seem to load in a timely manner.

This was resolved in Raiser's Edge version 796.6401 patch 5. If your database is installed locally, download and install the latest version and patch, if applicable.  If you are experiencing this issue and you are using this version or a later version, click Chat with Support, reference this article, and provide the following information so we can assist you:  

Steps to Duplicate

  1. Log into The Raiser's Edge
  2. Click on Records
  3. Click open a Constituent
  4. Type the last name  and first name of the constituent
  5. Click Open
  6. Click on the tab labeled Gifts
  7. Wait for 5-12 minutes


 Raiser's Edge
 patch 5

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