When donors with stored cards get new credit cards, the BBMS Credit card updater should send the new info to CRM. But if some donors are already in an open batch when the updates happen, they get the batch error “The credit card does not match the card stored with the Blackbaud Payment Service. Enter the credit card information again.”.
Download and install the latest patch, which contains all fixes from previous patches, to resolve this issue moving forward. If you are running an older version, download and install the latest version and then the patch.
Contact support for a script that can help correct these records.
Steps to Duplicate
1. On a day before the BBMS Credit card Update runs, open the batch with Sponsorship transactions 2. Validate the batch 3. See error message "The credit card does not match the card stored with the Blackbaud Payment Service. Enter the credit card information again" 4. Wait for the BBMS credit Card Update business process to be successful 5. Validate the batch again. See error "Please call the number on the back of your card. Your bank requested that we do not honor this card."