Please try the following to resolve the issue:
  1. Ensure you have Java and JavaScript enabled in your browser and try creating your account again.
  2. Clear your browser cache, cookies, and temporary Internet files and create the account or sign in again.
  3. Reset your Blackbaud ID password even if you are creating a new account as an account with the same email may already exist.

Note: If you selected to sign up with your Google account or use Google as your email application, select the sign in with Google option.

If needed, click Chat with Support and reference this article.