Check the following to resolve...

1) Check the filters and make sure that the correct year, category, and grade levels have been selected.

2) Make sure that the Academic Performance has been Generated.
  • In Academics > Grades > Grade calculations
  • Select Generate Academic Performance
  • Select the correct year, grade level and term.
  • Click View to Update Results
  • Check to confirm that Academic Performance information has been published.
3) Make sure that the Academic Performance has been published.
  • In Academics > Grades > Grade calculations > Generate Academic Performance make sure that the Publish checkbox is marked. 
  • Note: If the Publish checkbox was not checked you cannot check it after the the academic performance has been generated. You will need to delete the generated grading information and regenerate it again and select this option.