What has happened in this case is that the application has gotten stuck in 'printer friendly' mode. We at Blackbaud Support can help you fix this. Please contact us by calling 877-704-3343 or logging a case through CustomerZone and provide us with the following information:

  • The tracking number of the application
  • The applicant's email address (the one they use to log in to the grantrequest site)
Once we have that information, we can fix the application from our end.