In order to set up a new user account for GIFTS online the WebAdmin or DSC (Designated Support Contact) will need to contact BlackBaud Customer Support at 877-704-3343 or create a new case through Case Central at community.blackbaud.com with the following information:
1. New user full name 2. Email address 3. Telephone to contact the new user 4. The User Group they would like to add them to.
Let us know if you the password needs to be sent to the New User or the DSC.
This information will be sent to the Service Desk department to make the changes. Normally user changes will be done within two business days, but at peak times may take longer, up to the five business day Service Level Agreement for Services work.