Memberships and Tickets are being purchased at an old price online

We are currently evaluating this issue and will update this article when we have more information.

At this time, if a Constituent is signed into their Online Web form Cart and does not complete the transaction, the item they added to the cart will remain in their cart until the order is completed or the cart is manually cleared by the member. We can build the following query to determine if this is the case:

From Analysis, Information Library, Click Add an Ad-hoc Query. Choose the Source view of Sales Order.
From the middle drag Sales Order Record to Include records where and filter on the sales order number that was purchased at an incorrect price
From the middle drag Transaction Date to Results fields to display
From the middle drag Date Added (located under the System fields heading) to Results fields to display
Preview Results
- Note: The transaction date reflects the date the Sales Order was completed. The Date Added field reflects the date the item order was created, and is prior to the date you adjusted the pricing of the items in the order.

Steps to Duplicate

Step 1: Check the settings for days to keep carts before clearing and Configure the Cart Link on Web forms

From Web, Click Web Payment Settings
In the Days to Keep Anonymous Carts, Enter 0 -- this should empty the cart when the browser is closed
Use the following Knowledgebase to ensure that you have a link to the shopping cart so we can easily access the shopping cart: https://kb.blackbaud.com/articles/Article/59878

Step 2: Register for Web forms

From Web, Click User Registration Settings
Copy and past the Registration Form URL into a new tab
Fill out the Registration Information

Step 3: Sign in to Web Forms and Leave Item in the Cart

From Web, Click Manage Membership Forms
Click the Arrow to the left of a Membership Program, Click the URL
At the top of the Membership Form, Click Sign in and sign in to your cart
Add a Membership Level to your cart

Step 4: Adjust Membership Pricing

From Memberships, Click the Membership Program
Navigate to the Prices Tab. Edit the Price of the Membership Level you added to your cart above
Save

Step 5: Close Browser and Navigate back to Membership Form

Close the browser you are working in
Click Web, Click Manage Membership Forms
Click the arrow to the left of the Program you used above, Click the URL
Sign in to web forms
Click the link to take you to your cart
See the membership is still in the cart at the old pricing

Environment

Affected Product Altru Arts & Cultural

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Memberships and Tickets are being purchased at an old price online

Steps to Duplicate

Environment

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