Total Revenue Report is showing the wrong order amount after rescheduling tickets

After rescheduling tickets, the Total Revenue and payments report may show the full amount of the order even though a discount was used with the order. 
This issue has been resolved in version 5.11. All sites have been updated in October 2018. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Add a scheduled program with 2 events.
  2. Add an item level discount which will be applied to the above created program tickets.
  3. Go to advanced sales and create an order, take 2 tickets of the above created event suppose one for adult  and other for child and apply above created item level discount on both the tickets.
  4. Add payment and complete the order.
  5. Order should be placed with amount, and same should be displayed on TRR.
  6. Go to the above created order and reschedule one of the ticket, complete the reschedule process.
  7. Go back to the sales order and you will find that total order amount remains the same but total revenue and payments report shows a different amount than the sales order. 


 Altru Arts & Cultural

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