I'm trying to change a contact's email address but the field is read-only.

I have a contact in GIFTS Online and this contact is/was associated with a GIFTS Online user. I'm trying to change the email address on this contact record but I am unable to do so, as the field is read only. How can I edit this contact's email address?
Since these contacts are associated with GIFTS Online users, any changes to these contact records will have to be made by Blackbaud Customer Support.
Please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.

Environment

 Gifts Online

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