Overdue Pledge tag still shows on Cancelled/Terminated Pledges in NXT webview

On NXT webview, an Overdue Pledge tag is applied to any Pledge gifts which have an outstanding instalment. If the Pledge record is changed to Cancelled or Terminated status, the Overdue Pledge tag remains in NXT webview and shows in the associated Fundraiser's worklist, even though the remaining instalments will not be claimed.  The tag does not get removed after waiting 24 hours as per the guideline timescales in KB 103876.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Open NXT webview and find a Pledge gift with an upcoming instalment date.
  2. Open database view and select this same Pledge record.
  3. Change the Pledge Status field to Cancelled or Terminated, save and close the record.
  4. After the instalment date has passed, check the gift on NXT webview and note the Overdue Pledge tag applied.
  5. Go to Fundraising -> Work.  Constituent shows in 'Needs Attention' section due to the tag applied.


 Raiser's Edge

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