Pay cash is not generated with recurring credit card transaction

When processing recurring credit card donations from NetCommunity it may occur that the pay cash for the first payment is not generated in the Raiser's Edge batch. 
This issue was resolved in the latest version of Blackbaud NetCommunity. If this behavior is persistent, please confirm you’re on the latest version of NetCommunity.

If the recurring gift was added prior to being on the latest version or the pay cash is missing, you'll need to manually create the pay cash.

Steps to Duplicate

  1. Access NetCommunity
  2. Enable recurring gifts on donation form
  3. Complete donation form and choose Recurring Gift
  4. Compete recurring section so begin date is today's date
  5. For payment choose credit card option
  6. Enter credit card info and submit
  7. Access the NetCommunity plugin in Raiser's Edge
  8. Click on Donations
  9. Find and link gifts, observe "First payment processed" text
  10. Process gift into Raiser's Edge batch
  11. Validate and commit batch with no errors
  12. Find constituent record in Raiser's Edge
  13. Click on gift tab and observe pay cash is not generated for recurring credit card gift


 Blackbaud NetCommunity
 7.1 Service Pack 2 (

Was this article helpful?