How do I edit the card type on an old gift with an inactive designation? When I try to edit a back office payment or add a payment with a certain designation, I get this error: Data could not be saved. Revenue cannot be added to inactive designations.
You are not able to add or edit a payment that has a designation on it that is currently inactive. If you need to continue using this designation for new payments, or to edit existing payment, you will need to make it active again.
On the Fundraising tab, click Fundraising Hierarchies
Click the drop-down next to the inactive designation and click Mark Active
On the pop-up window click Yes
Now that the designation is active, you should be able to add or edit a payment with that designation.