A ticket was sold to my event when the capacity was 0

While working in Altru you may notice that a program with member pre-sale that had a ticket that was sold online even though the program event capacity was 0
Check your program to make sure the member pre-sale capacity is also 0. If you have a scheduled program that allows member pre-sale Altru will allow member pre-sale tickets to be purchased even if the program event's capacity is 0. To resolve this issue you would need to adjust the member pre-sale capacity to 0 or remove the program from the web

Adjust Member Pre-sale Capacity
  1. Click Tickets > Program search
  2. Search for and select the program 
  3. Click on the event list tab
  4. Click the arrow next to the event > click edit 
  5. Click on the pre-sale tab
  6. Adjust the capacity to 0
  7. Click save
Remove a program event from the web
  1. Click Web > manage program forms
  2. Search for your program event
  3. Click the arrow next to the program event
  4. Click Disable online sales

Steps to Duplicate

Create a scheduled program
1. Click Tickets > add a scheduled program
2. Give the program a name, and a location
3. After entering the location change the capacity back to zero
4. Add a price type and face price
5. Click Save

Add a program event
1. Click on the Event List tab > click add
2. Enter a future date for the program event and a time . (7/28/2017)
3. Click save

Edit the program event
1. Click on the Event list tab
2. Click the arrow next to the program event > click edit
3. Click on the pre-sale tab 
4. Change the number of tickets available to anything greater than zero
5. Click on the Online sales method under pre-sale information > click edit
6. Enter a pre-sale start date and time that is before the actual program start date
7. Add a membership program and click OK
8. Click on the General tab
9. Change the Date under On-sale information for Online sales to be the date of or after the program event date
10. Click save

Test the Web form
1. Click Web > manage program forms
2. Search for the program event
3. Click the arrow next to the program event and click on the URL
4. Sign into the web form as a member
5. Purchase a ticket

Environment

 Altru Arts & Cultural
 4.96

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