Auto-download process for BBIS transactions not working

The auto-download process that downloads BBIS transactions automatically into a batch in CRM is not working even with it turned on. Transactions show under the Pending Transactions area as available to manually download.

We are currently evaluating this issue for a fix in a future service pack.

Workaround:
Schedule a Queue process that runs the Business Process Type = Blackbaud Internet Solutions Download Process.   Include a step for each transaction type for which you wish to automate download.  (Donation/Membership/Profile Updates/Event Registrations/Signups)

Steps to Duplicate

1. In CRM, go to the Web tab
2. Click on Manage web transactions
3. Notice the auto-download process is turned on under Tasks
4. Go into BBIS and send any transaction into CRM using any BBIS part/form; a donation transaction for example
5. Go back into CRM > Web tab > Manage web transactions > and notice the transaction is waiting to be manually downloaded under Pending Transactions when it should have auto-downloaded into a batch.

Environment

 Blackbaud CRM
 4.0
 4.0.173 Service Pack 13

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