Address tile vanishes from constituent record in Chrome

We found that in the latest stable Chrome release (60.0.3112.90), constituent address tile can vanish when scrolling through.

Download and install the latest hotfix, 4.0.173.52, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

It has also been reported that Chrome v 61.0.3163.100 has addressed the issue at the browser level, removing the need to update Blackbaud CRM to address the problem.  (However, the code change in hotfix 4.0.173.52 will make the application more resilient if Chrome were to break this again in the future)

Steps to Duplicate

1) Go to a constituent record.
2) Look at the tiles for Personal Information/Contact Information/Addresses/etc.
3) Select a records that has more than one address. Click the right arrow to advance to the next address.
4) The address tile vanishes.

It will reappear if you refresh the page or resize your window.

Environment

 Blackbaud CRM
 4.0

Was this article helpful?