Tribute Acknowledgee Letter Type is not filled out when the acknowledgee is linked in the Luminate Online plug-in.

When processing a tribute gift from the Luminate Online plug-in, some users may notice that even if the Tribute Acknowledgement letter type is defined in the tribute record, when they link the acknowledgee and process the gifts into batch.
We are currently evaluating this issue and will update this article when we have more information.

In the meantime, the user can redefine the acknowledgee letter type in batch:
  1. Open the batch with the tribute gift
  2. Click the line that contains the gift to highlight it
  3. Select Gift > Tribute, or the Tribute button
  4. Double-click or select the tribute and click Open
  5. Select the correct Acknowledgement Letter type from the drop-down box
  6. Click Save and Close

Steps to Duplicate

  1. Set up an acknowledgee and define the letter type on at Tribute
  2. Link the Tribute record to an existing Honor/Memorial
  3. Process the gift into a Batch
  4. Open the Batch and review the gift - note that the letter type has not been populated

Environment

 Raiser's Edge
 7.96
 Luminate Online plug-in

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