Raiser's Edge Hangs When Sending Conditional eReceipts

After upgrading to Raiser's Edge 7.96, patch 5, some users may find that eReceipts freeze when processing in The Raiser's Edge. They never complete and some recipients don't receive emails. 

Printing or previewing paper receipts with conditional mailings or eReceipts with a simple mailing complete without a problem. 

We are currently evaluating this issue and will update this article when we have more information.

In the meantime, complete receipts using one of the following methods:


 Raiser's Edge
 Introduced in patch 5

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