Participants can opt out of coaching emails by clicking the unsubscribe link from a coaching email. On the unsubscribe page, they'll see an option "I no longer want to receive emails for (teamraiser name)." When this opt-out occurs, they are added to an opt-out group that is included in the suppression list for all coaching emails.

To manually opt out or opt in a constituent from the admin side, follow the steps below
  1. Go to Constituent360 > Constituents
  2. Search for the constituent that would like to be opted in or out
  3. Click View
  4. Select the Groups tab
  5. Click Edit Group Membership
  6. Search for the name of the TeamRaiser that they would like to opt out from
  7. You'll see a group that follows this naming convention: TeamRaiser Coaching Emails Opt-Out: (teamraiser name).(teamraiser ID)
    • Example: TeamRaiser Coaching Emails Opt-Out: Teamraiser Name.1116
  8. You can opt them out by adding the constituent to this group, or opt them back in by removing them from the group
  9. Click Save