The Appeal Mailing Performance report provides information about the effectiveness of your activated appeal mailings. If you have received revenue but the report is showing $0 received, this means that the appeal mailing has not been refreshed. Please follow the below steps to refresh the mailings:
  1. Navigate to Marketing and Communications and click on Appeal Mailings
  2. Click on your mailing
  3. Underneath Response Information tab, click on purple gear icon Refresh mailing
  4. Once complete, you will see the Response information updates
  5. Complete these steps for each mailing in your appeal, then re-run the Appeal Mailing Performance report