When voiding a scholarship payment, it is voided to the wrong cash account. The check was printed on the correct check stock and came out of the correct bank when it was cashed, however, in FIMS it shows the wrong cash account.
This issue is data specific and the solution will depend on any debit memos, and voids and un-voids that have occurred. FIMS support will gather all of information for the scholarship payment where this is occurring and will advise on specific steps for your data.
Steps to Duplicate
1. Go to Accounts Payable\Payments 2. Find the payment in question and open it 3. Click on void payment 4. Note that the wrong cash account was used for the void.