Error: An error occurred while attempting while showing associated document for constituent. error detail: server was unable to process request - Login failed for user 'BLACKBAUDHOST\[username]' in Papersave

When selecting to view associate documents, users may receive the error "An error occurred while attempting while showing associated document for constituent. error detail: server was unable to process request ---> Login failed for user 'BLACKBAUDHOST\[username]'" is displayed.  Users may also receive emails with the error after attaching files with Papersave.
 
Click Chat with Us to provide this error message, along with this knowledgebase article.
Error example.png

Steps to Duplicate

  1.  Log in to Blackbaud Hosting Services
  2. Log in to The Raiser's Edge
  3. Open any constituent record
  4. Click the additional tab
  5. Click papersave options
  6. Click add, show
  7. Click Show associate document

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