Benefit Description cannot be used for Conditional Field in Donor Acknowledgement Letters

When creating a conditional mail merge for Donor Acknowledgement Letter and the conditional field is Benefit Description, the letters cannot be edited later because the "this value" appears as a date value instead of a table value.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Login to The Raiser’s Edge
  2. Go to Mail>Donor Acknowledgement Letters>New
  3. Set a date range that includes a gift that needs acknowledged
  4. Go to Fields to include and select Benefits Description (1)
  5. Send to Word Merge Wizard
  6. Select Conditional Mail Merge
  7. Select Benefit Description as the conditional Field>Next
  8. Click New Document
  9. See that the “this value” is a blank field to type in (although benefits is a Table value and should be a drop down option)
  1. Click Cancel until out of the Mail Merge
  2. Open an existing Donor Acknowledgement Letter that is a Conditional Mail Merge
  3. Go to Fields to Include tab and include Benefit Description (1)
  4. Send to Word Merge Wizard
  5. Change the Conditional Field to Benefit Description
  6. Open a document in the grid
  7. The “this value” is not a blank text box, but is a calendar entry
It is not possible to edit the Conditional Mail Merge documents when the Benefit Description is the Conditional Field because the Benefit Description is always considered an invalid Date value. 

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