Transaction Manager part duplicates split transactions when filtering on date range

When using the Transaction Manager part in BBIS, when filtering on a date to view a history of payments you may notice that some transactions are duplicated. This only occurs for transactions that are split across multiple designations.
We’re currently evaluating this issue for a fix in a future patch or service pack. In the meantime, you can opt to display custom columns in the Transaction Manager part and include the column for Designation. Once included, payments will not be duplicated when viewing the history of payments.

Steps to Duplicate

  1. Create a Transaction Manager part in BBIS
  2. In the part settings, select to show History of payments and keep the default columns
  3. On a Recurring Gift in CRM, split the transaction/payment to two designations
  4. Ensure that the constituent we are splitting the transaction on is linked to BBIS
  5. View the page with the part on as the BBIS user, you will notice that the payments show correctly with just one (with the designation column showing)
  6. Filter on a specific range that covers the date of the RG payment, observe again that it shows correctly
  7. Edit the part and select to use custom columns & remove designation
  8. View the part again
  9. Observe the payment shows correctly
  10. Now, filter on a date range that covers the date of the Recurring Gift payment
  11. Observe that the transactions are duplicated with the full amount


 Blackbaud Internet Solutions

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