Tribute type custom format is incorrect in the RELO plugin

Users report the Tribute Type table entry they customized in their Luminate Online donation forms does not sync correctly in the RELO plugin. Users have to manually correct the table entry for new Tributes before processing into a Raiser's Edge gift batch.
This issue is cosmetic and is isolated the view of the tribute type within the plugin only. Users note that while the tribute type may appear in the plugin incorrectly, the transaction when linked properly retains the custom type as it was configured in Luminate and Raiser's Edge.
This article will get updated after we fully investigate the issue of the incorrect appearance of the type within the plugin only. Please reference how to link and process tribute transactions in the plugin for details on how this process functions.

Steps to Duplicate

1. RELO users created a custom Luminate type called "in honor of"
2. When a tribute transaction syncs to the RELO plugin the type appears as "In Honor Of"

Was this article helpful?