Unable to click continue in mobile registration for a Kintera Thon

You have the Mobile Registration Form enabled in Website Features of a Kintera Thon event. When going through the registration process on a mobile device, you are unable to click continue. 

You may see an error in the Console similar to the following:
Console Error
Often this is caused by a conflict with the Google Analytics code added to the Kintera Thon Event. If Google analytics tracking code is added to the event, you'll need to generate a new tracking code with Google Analytics and replace the existing code.

See documentation How to enable or disable tracking in a Kintera Thon for specifics. The overview of the steps are as follows:
  1. Navigate to Communities >Special Events >Friends Asking Friends >Kintera Thon
  2. Hover over your event and select Website Info
  3. Under Add Ons, click Google Analytics to open the Google Analytics page.
  4. Replace the current code with the new code
  5. Click Save

Steps to Duplicate

  1. From homepage, click Register
  2. Click Agree, if a waiver is required
  3. Click Start a team, Join a team or Join an an individual
  4. Enter email address and click Continue, Create a new account instead or Login recovery
  5. Note: after clicking Continue, nothing happens

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.