Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
If a parent is receiving the message "There was an error accessing the form" when trying to complete their child's application, the problem could be that the parent is added as both a guardian and parent.
To fix this, navigate to:
onBoard > People Finder - search the student
Click the Contact Card
Scroll down to Relationships
Remove either the Guardian relationship or the Parent relationship