There are a few areas to check.

As an Admissions Manager navigate to:
  1. onBoard > Settings > Event Registration
  2. Edit the Registration
  3. Click on Registries
  4. Click on the Registrant Name
  • Check the date of birth field to see if the year is a valid year (ie: see if the date of birth field has an incorrect year such as 2060 versus 2006)
  • Check to see if there is an address added to the phone number field
  • Check to see if there are numbers entered for the zip code.
  • Check to see if the Address Line 1 Field contains more than 50 characters