- From Email>Messages, click the paper (copy) icon to copy the message
- Once you're editing the copy message, look within the message content to see if the conditional content is visible
- If the conditional content is not visible, this indicates it was removed prior to the original message was sent
- If the conditional content is visible, this indicates something went awry during the sending process that prevented the conditional content from successfully sending. Typically, resending the copy message will allow the conditional content to be sent as expected.
Connect and collaborate with fellow Blackbaud users.