Constituent doesn't pull into recognition program

When attempting to run the constituent recognition process for to pull in constituents to a recognition program you may notice that some constituents do not pull into the program.
If you are currently experiencing this issue please chat with support and reference this article. In the meantime, you can manually add the constituent to the recognition program through the constituent's record
  1. Click Constituents > Constituent search
  2. Search for and select the Constituent
  3. Click on the Revenue tab on the constituent's record > click on the recognition sub-tab
  4. Click the add button next to recognition programs
  5. Fill out the ad a constituent recognition screen
  6. Click save

Steps to Duplicate

  1. Click Constituents > Constituent recognition process
  2. Click on the name of the recognition process
  3. Click start process


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