A group reservation had an event attached that got overbooked, but there was no notification.

You may have had a group reservation scheduled that needed to increase the number attending, but it would overbook your event's location. However, there may have been no notification that this location was now overbooked.
Our Product Development team has reviewed this issue, its impact in the software, and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed currently in the Altru software. Product Development will be focusing development resources in other existing areas of the product, as well as new feature development. 

To trigger Altru's capacity check you can add the scheduled program to the event first. After adding that scheduled program to the reservation's itinerary Altru will perform a capacity check with the program. Once that scheduled program has been added successfully you can then add the daily admission program.

Steps to Duplicate

1. Go to Sales>Group Sales
2. Click Add at the top of the Calendar.
3. Fill out all relevant information for the group. Make sure to add a Visitor Type and Count that are both in your programs and less than the Capacity for your event.
4. Click Save.
5. In the Group Sale, click the Name of the Itinerary.
6. Click Add at the top right, and select Daily Admission Program. 
7. Make sure the start and end times span a good length of the day, and click Save.
8. Click Add at the top right, and select Scheduled Event. Choose the event with the capacity close to your Group Sale visitor count.
9. Click Save.
10. Click Edit Itinerary at the top left of this screen.
11. Change the Visitor Count to be greater than the location capacity for the Scheduled Event.
12. Click Save.

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.