Secure Payments template(s) not synching

When attempting to connect to a payment page in BBIS, the page does not sync. 

This issue is specific to templates uploaded from a Non-production instance.  

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

1. Login to BBIS.
2. Navigate to a transaction manager part on a page.
3. Click the add card button.
4. It redirects you to a page where the template is not synching.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.180.1600 (Service Pack 16)
 4.0.172

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.