Webpage/Resource cannot be found error - When using the OLAP Explorer in 4.0 SP14

When going to the OLAP Explorer in 4.0 SP14, you might encounter one of the following the errors, depending on the browser.

"The webpage cannot be found" or "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable".

We are currently evaluating this issue for a fix in a future service pack. 


1. Create a backup of the CRM web.config
2. Delete the following handler from line 499 of the web.config file (Note there are two instances of this handler in the file.  Do not delete the second occurrence)
                 <remove name=”OPTIONSVerbHandler”/>
3. Save web.config

Steps to Duplicate

1) In an environment on 4.0 SP14 where the BBDW is deployed with the OLAP cube, go to Analysis > OLAP Explorer.
2) Encounter the error.


 Blackbaud CRM

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