How can I get Help with a FIMS CRM Salesforce Issue or Question?

I have some questions on FIMS CRM Salesforce, who can I contact for that?
In Blackbaud FIMS support we support issues with the data sync between FIMS and FIMS CRM Salesforce, however we do not support any issues or questions with CRM itself as that is a Salesforce product. For example, if you have a question on how to create a report in Salesforce, or any other function directly in Salesforce that does not involve the FIMS to FIMS CRM sync, that would not be something we can assist with.

For FIMS CRM Salesforce questions that do not involve the FIMS to FIMS CRM sync, you can reach out to Salesforce for assistance.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solutions on these websites.




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