Below are some examples, but not limited to, why some families will fall in the Fix These Families folder:
- The account is truly a duplicate to an active account.
- This is the second account a parent wants to set up for themselves that is separate from the other parent's account but their address and phone numbers are the same.
- The school is using either the school address or the same address for multiple international students and there are various accounts set up for them.
By phone: 1-800-6192 option 2
By chat: log into school.smarttuition.com
By ticket: log into school.smartuition.com > Help > Case Central