Receipts intermittently do not print after Windows 10 Fall Creators update

After updating my Windows 10 workstation to version 1709, receipts intermittently will not print. Receipts are not printing intermittently after updating to the Fall Creators update.
Step #1: Confirm the required trusted sites are added within Internet Explorer:
  1. Click the Gear at the top right of Internet Explorer > Internet Options > Security
  2. Click the Trusted Sites Icon, and then click Sites.
  3. Add these sites:
    • signin.blackbaud.com
    • blackbaudinc.auth0.com
    • sky.blackbaudcdn.net
    • s21aidntoken00blkbapp01.nxt.blackbaud.com
    • login.blackbaudondemand.com
    • https://*.blackbaud.com

Step #2: Confirm Active X is enabled within Internet Explorer:
  1. Click the Gear at the top right of Internet Explorer > Internet Options > Security
  2. Click the Custom Level button
  3. Scroll until you see ActiveX controls and plug-ins
  4. Confirm Allow ActiveX Filtering is Enabled

Step #3: Have local IT confirm the IP address for www.blackbaud.com is whitelisted within your firewall


If printing continues to intermittently stop after confirming the above, refresh your browser to allow the receipt to print.

Then, please obtain the below information and Click Chat with Support.

Browser Console Error Logs:
  1. When the error occurs, click F12 on the keyboard. This will open a console at the bottom of the window.
  2. Click the Console tab in this console at the bottom of the window
  3. Try to print again
  4. Take a screenshot or video of the error logs here and email this to us.

Event Logs from the Workstation:
  1. Search for Event Viewer in the Start menu and open this window
  2. Expand Window Logs > Right Click on Application
  3. Click Save All Events As
  4. Save this file on your workstation and email this file to us. If it’s too large, it may need to be zipped before it will email.
    • Note: These must be gathered in the moment while the printing issue is occurring.  The event logs are not helpful if it is not from the time when the print issue occurred. 

Environment

 Altru Arts & Cultural

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