Donor User Names not Appearing in Donor Central even when Sync is Running Daily

Donor User Names not Appearing in Donor Central even though the sync is taking place every day.
This is caused by a conflict on the Fund Association tab of the Fund. If an advisor is listed twice on the fund association tab with different rep type codes, but one has Yes for accessing Donor Central and the other No, this can cause a conflict and can cause donor user names to randomly disappear from Donor Central.

To resolve this issue, all rep types for the same advisor need to be set for Yes to be able to access Donor Central.

Environment

 FIMS

Was this article helpful?