When our users attempt to see which Applicants have been working on an Application form, but have not yet submitted their form, they can run a report known as In Progress Applications within the Report Manager. This report comes in two forms - Detailed and Summary. The report can be relied on in cases where the form is active, however some circumstances may arise that result in no results returning when the report is run.
If you find yourself in this situation where your In Progress Applications report is not returning results, it is likely due to the fact that the Application form has been deactivated and the form itself was set to disallow any entry of open applications. This will mean that all In Progress applications would have been set to inaccessible, which in turn means that you will see no results when the report is run.
To best correct this issue, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.
Our Escalation team should be able to construct a report that contains the details you are seeking for your In Progress Applications if you find that you get no results when it is run.