Within our grantee portal pages, there is a quick link labeled 'Forgot Password?' that grantees can click to follow instructions in order to retrieve their password. In rare cases, this link may yield the following error message after the grantee enters their email and tries to take next steps:
An error occurred while sending email Technical Support Info: [EmailClientCDONTS.Send] Error #429 ActiveX component can't create object
Since the product is hosted on this end, this issue can be handled here at Blackbaud
If you should receive this message, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.
Please provide us with your grantee portal address so that we can work to reproduce the issue and escalate as needed.