When viewing the Not sent and Bounces sections of the BBIS email report, you might notice that duplicates are listed.
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
1) In BBIS, go to Email > Messages > View Report 2) Notice the number of Bounces and Not Sent. 3) Click the Bounces and Not Sent and not the number contained in the window and the csv is higher than the figures seen in Step 2.