We are currently evaluating this issue and will update this article when we have more information.

Please try the following steps:
  1. Clear your browser cache (make sure it's set to everything, history, browser cache and cookies) to the 'beginning of time'
  2. Close your Web Browser completely all windows.
  3. Log back into the Raiser's Edge NXT (Web View)
If you are still experiencing this issue, click Chat with Support, reference this article, and provide the following information so we can assist you: