If you confirm you are truly on the REWS server, you will need to try the following until the error is resolved:
- Modify/Repair the REWS installation
- Uninstall/Install the REWS installation
- Access Program Files and locate the Blackbaud Folder
- Within the Blackbaud folder you should see a folder for the Raiser's Edge Web Service. Delete this folder.
- Open IIS
- Delete the Virtual Directory for RE7 from IIS
- Delete the RE7 Application Pool from the Application Pools in IIS
- Run the installer
- Note: when prompted for the Raiser's Edge Service credentials, open the backup of the web.config file and locate an area noting RE7 Service Credentials.