Membership order will not post in Altru

When trying to post there is an exception for the benefit expense in the order and the refund of the benefit expense. The membership benefit shows as unmapped but there are no unmapped exceptions in Altru
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

Make sure you have a dues based membership with a membership
  1. Click Memberships > Click on the name of the membership
  2. Click on the Benefits tab > find a level that has a benefit
Make sure the Benefit is unmapped
  1. Click Administration > General Ledger Setup
  2. Click Define Transaction Mappings > Click on the Development category
  3. Click on the benefits tab > delete any mappings for benefits that appear under the tab

Sell a membership to a constituent
  1. Click Sales > daily sales
  2. Search for and select the constituent
  3. Click on the Memberships button > choose the membership and membership level that had the benefit from the previous steps > click save
  4. Add the payment to the order and click complete
Check your unmapped transaction messages to make sure an unmapped transaction was created
  1. Click Administration > General Ledger Setup
  2. Click review Unmapped transaction messages in the upper left hand corner of the screen
  3. Review the list and make sure there's an unmapped transaction for the development office with the membership benefit that you observed in the previous steps
Delete the membership benefit from the Membership
  1. Click Memberships > click on the name of the membership
  2. Click on the benefits tab > Click edit
  3. Click on the gray square next to the membership benefit > press delete on your keyboard
  4. Click save
Refund the Sales order
  1. Click Sales > Click order search
  2. Search for and select the order
  3. Click Refund order in the upper left hand corner of the screen
  4. Click refund
Update your unmapped transactions
  1. Click Administration > General Ledger setup
  2. Click Review Unmapped Transaction messages > Click Update Unmapped transactions
  3. Click start process
  4. Click Review Unmapped transaction Messages > notice that the unmapped messages for the benefits have disappeared even though they were never mapped
Close your drawer
  1. Click sales > Close drawer > Save
  2. Click Sales > Approve Closed drawers
  3. Click the arrow next to the drawer and Click approve
Run the Deposit Process
  1. Click Treasury > Review Deposits
  2. Click Start process > set the payment dates up to field to "Today"
  3. Click start
Run the Post to GL Process
  1. Click Financials > Post Revenue to GL
  2. Click on the name of the Post to GL process
  3. Click Start Process



 

Environment

 Altru Arts & Cultural
 4.99

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